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The past several years have seen a growth in outsourcing and an increase in the number of consultants of varying types. The bad economy has spurred the growth of entrepreneurship as people realize that jobs just aren’t there and start their own businesses instead. The government and many companies see outsourcing as way to reduce overhead costs and purchase services as needed.The interesting thing is that there is no certifying body or job qualification to becoming a consultant. You’re a consultant if you say you are and if someone is willing to pay you for your services.So with all the money being spent on consultants, it begs the question, “Are they really worth it?”Contractor or Consultant?An educated consumer is my best salesperson. However, many people don’t really know what they are buying when they hire a consultant. I personally make a distinction between contracting and consulting.Contracting involves the performance of a specific task and is characterized by an emphasis on deliverables and hourly rates. For example, the contractor may be asked to develop a specific plan or report or provide training. While there are exceptions, most of this type of work involves tasks that are well within the capability of the client organization. In essence, the contractor is doing work that the client could be doing but cannot do because of lack of time or resources.The problem with contracting work is that it is focused on a predetermined deliverable. Further, the deliverable can usually be developed by any competent contractor. This means that the contractor has very little latitude for creativity and hence must compete on the basis of price rather than expertise.Consulting is something quite different. As a consultant, my goal is to improve my client’s condition. My focus is not on specific deliverables but on the end result the client wants to achieve.Let me give you an example of what I mean. A client decides that his or her company needs an emergency plan and decides to hire a consultant. A contractor approaches the project by studying the requirements of the plan and estimating the hours required to produce the plan. A consultant realizes that the actual output is not the plan but increasing the company’s ability to respond to an emergency.This can be a hard sell sometimes. I once lost a potential contract because the client felt that I was asking their organization to do some work. They just wanted someone to revise a plan to meet an administrative requirement.Now don’t misunderstand me. I’m not against contracting work or suggesting that it is somehow bad. I actually do a fair bit of contract work, usually as a subcontractor to a larger firm. But during these types of assignments I am just another member of a team. I am neither particularly challenged by them nor is the client getting the full value I could provide.Who’s the Expert?A common misconception is that a consultant must always be an expert in your particular field. This is certainly true in many cases. However, particularly when you’re working with contractors, the individual working with you may not have any real expert knowledge. They may indeed have a background in your particular field, such as being a retired emergency manager, but that does not necessarily translate to expert knowledge nor to any special training in consulting practices.So who is the real expert? Actually, it’s you. You’re the one with expert knowledge about your field, your organization, and your problem. A consultant brings experience cleaned from working with other clients but will never have the in-depth knowledge that you possess.The fact is many consultants, myself included, are what we call “process consultants”. Our strength is not expert knowledge in your field but the skill set that we bring to your project.What this means is that a consultant can guide you through a process that leverages your expert knowledge to help you achieve your desired outcome. We help you build on your organizational strengths to achieve the results you are seeking.If there is a need for expert knowledge in a particular area, a good consultant will be able to access a network of professionals to find the information you need, much like a general practice physician will consult specialists.Because many clients don’t understand this concept, they tend to narrow their options by only considering consultants with specific knowledge, experience, and/or certifications. There are times when this is appropriate and necessary but in many cases the demonstrated skill set a consultant brings to your project may well be more important than specific knowledge of your industry.Working with ConsultantsTrue consulting work is about relationships. What will set one consultant above another is the level of trust that the consultant engenders in the client. If you have the slightest doubt about the ethics of a consultant or his or her ability to help you achieve your desired end state, get someone else.The relationship extends to how you work together. Unlike a contractor, a consultant is your peer, not a just a hired hand. You’re paying for the consultant’s advice and counsel, so make use of it. The consultant is a guide who helps you through the process to achieve your goals but this means you have to be part of that process. If your total involvement is to review deliverables prepared by the consultant, you are not getting your money’s worth.This doesn’t mean that you can let a consultant have free rein to do as he or she pleases. It is important to agree up front on metrics for progress. These are not the same as deliverables, by the way. They can be performance milestones or comparative surveys. The important thing is that you mutually agree on how you will define the success of the project and the metrics you will use to demonstrate that success.Getting More ValueOnce you understand these facts about consultants, you can make more informed decisions and get more value for your consulting dollars.Begin by looking at your project and defining what it is you want to accomplish. Forget the deliverables for the moment. You must first understand your expected outcomes. Once you have done this you can consider whether a specific deliverable is the true measure of achieving that outcome. You can also determine whether you need a consultant or a contractor.A common mistake is to try and work out all details of the project in advance. Contractors like to see this as it provides them detailed information on which to base their proposal costs. Consultants are not hourly workers – we’re paid for our results, not our time. If you can describe your desired outcome and the value of the project to your organization, we can usually offer a creative solution that would work for you. Again, do not focus on deliverables but on what you’re trying to achieve.Consider what it is you need in a consultant. Does your project require specific in-depth knowledge of your industry or field or will general knowledge suffice? What skill set should the consultant bring to the project?As you assess candidates, don’t just look at resumes, certifications, and other projects of a similar type. Focus on whether the candidate has the skill set you want and whether or not you feel comfortable with him or her. For example, instead of asking, “Have you ever done a similar project?” ask how they would approach your project. Past performance on a previous project is not necessarily an indicator that the same techniques will work in your corporate environment.As you begin the project, establish your metrics up front. It’s amazing the number of times I have had a client look uncomfortable when I ask how they will measure whether I have been successful with their project. They’re uncomfortable because they haven’t really thought about the end result of the project.So are consultants worth the money? That ultimately depends on you. If you haven’t defined what you want out of the project, then you’re not getting the full value out of your consultant. If you don’t allow the consultant to propose creative solutions, you’re not getting full value. If you don’t trust your consultant and seek their advice, you’re wasting your money and the consultant’s time.It’s really up to you to answer the question.

Why Should we care if we can use Dynamics Business Central for Manufacturing?Given the disruption of the past year, a lot of businesses are investigating ways to work remotely and in a hybrid work environment. There are a few technologies that manufacturing companies need to use that don’t work well remotely. One of them is ERP systems. That’s why we should care about Dynamics Business Central for Manufacturing.If you are looking to replace an ERP system because you want to ensure it facilitates remote work, cloud ERP is where you need to look. My experience is almost entirely with what is often called “SMB” or Small and Medium Business manufacturers.There are not a lot of good, modern cloud based ERP systems in the mid-market / SMB space. There are even less that really support manufacturing. That means that the best cloud systems are priced out of most manufacturers budget.Oh, In case you are wondering, Microsoft defines SMB as businesses with less than 250 computers. That’s a pretty large manufacturer.What is Business Central?In the simplest terms, Business Central is the new brand name for Microsoft Dynamics NAV. In all the ways that count this cutting edge new cloud based ERP is the old Dynamics NAV reimagined in the cloud.Microsoft did not shirk on the technology either! They have a boat load of money, and they were willing to spend a lot of it on Business Central.The full name of the product is Dynamics 365 Business Central. That 365 should look familiar, because it appears on Office 365, Microsoft 365 etc…This does mean that Business Central is part of the same suite of products you might already be using for your Outlook email, Teams communication, Microsoft Word or Excel productivity tools. And yes, that is a big advantage to Microsoft. It doesn’t mean that it will work in Manufacturing however – so that remains to be seen.How does it compare with more traditional manufacturing ERP?I recently wrote a blog comparing Dynamics Business Central for manufacturing with a pretty well respected mid-market pure manufacturing ERP called Infor Visual ERP.I worked extensively with Visual ERP for almost 20 years (ironically I never sold a copy in all that time). I ran the firm that people who had trouble with the system came to for help.When I migrated my business away from Infor Visual, I investigated a lot of products. I settled on Dynamics NAV (which later became Business Central) after significant research.By 2014 we had started switching Visual ERP customers Microsoft Dynamics NAV manufacturing. There are a few small areas that Visual might do a bit better in. That is more than overcome by two main factors that make Microsoft Dynamics Business Central for manufacturing really shine.CustomizabilityDynamics NAV and now Business Central are extremely easy to program, which let us enhance it in ways you absolutely could not with Visual. It’s so easy to program that we are essentially giving away “Missing” Visual features when we sell the product.This customization let us plug any holes we found. It also allowed us to do the one thing Visual customers always cried about. We could make small, easily maintained, incremental changes. We could adjust the system to make it work better for the customer.We avoided any kind of massive programming (although in my time I’ve seen other partners who didn’t avoid the same). We focused on making really useful changes that allowed the customer to get rapid benefits. This made a huge difference to customers. It can be a game changer when a very small change saves staff hours every week.Dynamics 365 AppSource AddonsMore or less related is the existence of addons for Microsoft Dynamics products.When we first started selling Dynamics NAV for manufacturing, there was no AppSource. AppSource is like the Google Play store or Apple Apps store. It’s a place to go and rapidly (in seconds really) install addons.In the early days these addons existed, were certified by Microsoft, but did not exist in any central location. Today things are even better. With Appsource we can really enhance Dynamics Business Central for manufacturing. I mention a couple of those modules below.Wait! I have to get AddonsThere are 2 schools of thought about ERP systems. You want to get a really good ERP system with: great accounting; inventory control; purchasing and sales; CRM; scheduling; shop floor execution etc… Imagine you wanted to get a similarly priced personal item. Say you wanted to get a vehicle and a camping trailer. You went to 2 dealerships. A Ford and the other GMC.In our fake and hypothetical Ford dealer they sell their F150 truck, with a Ford Radio, Ford Tires, and a Ford brand camping trailer. This specific ford’s rims are totally custom and don’t fit other makes of tires. Nobody makes a radio that fits their dash. The trailer is OK but not the best you’ve seen. The trailer hitch is custom built for their truck. You have no choice. But wait! It’s all in one warranty so if anything goes wrong you can blame them and they have to fix it!GMC sells their big truck by itself. You can choose which tires you get, so you want Michelin tires. You can add a radio, and decide to get the more expensive but awe inspiring Bose Radio. They don’t sell trainers, so you buy an Airstream. You would never complain about GM not making their own tires or radio, and you would never want the Ford where you had no choice but to get what they sell.Why do you want an ERP that forces you to get their proprietary versions of things instead of buying the best you can afford?Out of the Box Manufacturing Features in Business CentralDynamics Business Central manufacturing capabilities are identical to what was in Microsoft Dynamics NAV manufacturing.There are a set of core modules in the Essentials edition of Business Central. These include: sales orders, inventory and purchase orders; assembly management; jons (project accounting and management); and warehouse management.Some customers use the Essentials version exclusively. It works fine depending on your mode of manufacturing (see below).Upgrading to the Premium version adds extra capabilities. You get Bills of Materials; Routings; Machine and Work Centers; Capacity Planning; Production Orders and other purely manufacturing oriented features.Premium also adds Service management, which is used in the Engineer to Order space quite frequently, but not often in regular manufacturing.Detailed Features in Manufacturing – in the Premium VersionProduction Order Management

Agile Manufacturing

Version Management

Inventory Planning

Demand Forecasting

Machine Centre Management

Capacity Planning

Finite Loading

Production Bill of Materials

Production Scheduling

Supply Planning
Modes of Manufacturing for Business CentralI tend to think of manufacturing ERP projects in terms of the mode of manufacturing being used. There are different definitions from different organizations (mainly APICS) but these are the ones I tend to see and my take on how good Business Central for manufacturing is for these modes.Engineer to Order – ETOThis is my favorite. I worked at an ETO for a few years before starting my own business. Dynamics Business Central for Manufacturing includes a really powerful project accounting module called Jobs. Since ETO manufacturers are really project manufacturers, this jobs module is a solid foundation. There are a few additional addons that I strongly recommend (including one that we created) to make the fit even better.Overall – Business Central for ETO is really good.Make to Order and Make to Stock – Production ManufacturingMake to Order and Make to Stock are usually two separate modes of manufacturing (and they are) but I combine them into one mode I call Production Manufacturing. The out of the box manufacturing modules that are part of Business Central Premium work great for these businesses. Many of them also want the addins that I list below – which are great extra features.Job ShopsJob shops tend to come in the biggest variety and tend to actually not fit that well into either ETO or Production Manufacturing. I’d want to see the Job Shop to see whether it’s more of a micro-production shop (very common – I call these “repetitive job shops”) or whether it’s more of a custom mini-project manufacturer like a light ETO.These businesses vary a lot in what they make. A food co-packer is technically a job shop. So is a welding service business, a small machine shop etc…Whatever the case, it is a good fit for Dynamics Business Central for manufacturing.Process ManufacturingProcess Manufacturing is usually related to making one of the following:

Cosmetics

Chemicals

Nutraceuticals

Pharmaceuticals

Food manufacturing
Process manufacturing needs some heavy duty addons for Business Central to work properly. This is outside my comfort zone to be honest. The regulations and batch manufacturing processes are really unique. I have a few colleagues that I send these kinds of prospects to. Those addons for Business Central are extremely good, and handle this industry very, very well.Graphics Arts ManufacturingPrint Manufacturing is it’s own sub-type, really a form of either Job Shop or Production Manufacturing depending on what they make. These businesses don’t work as well out of the box with Dynamics Business Central for Manufacturing. They usually fall into these categories.

Commercial Print (magazines, business carts, posters, flyers etc. – a real Job Shop)

Folding Cartons (think a toothpaste box, or cereal box. Can be production or Job Shop)

Flexible Packaging (these companies make the plastic bags you get consumer goods in)

Labels (could be a wine bottle label, or a shampoo bottle, or your aspirin).

Wide Format (think huge banners, giant photographs on walls in a mall etc.)
This mode of manufacturing has a really great addon for Business Central called PrintVis. PrintVis is a Print manufacturing MIS software addon that turns Business Central into arguably the best Print MIS in the market.Add-ins Recommended by MeMy team has reviewed many addon solutions since we started working with Business Central for manufacturing. Here are our top choices:InsightWorks Shop Floor Insights (SFI)This is a manufacturing execution system for collecting job costing data (time), production reporting and materials use in real time. Comes with a nifty scheduling tool also.InsightWorks Warehouse Insights (WHI)This product is my favorite wireless barcoding solution for warehouse management. It runs on most of major brands of wireless devices used in warehouses today. I think it’s a great mid-level warehouse management solution.Netronic Visual Production SchedulerFor those who need a a graphical drag and drop scheduler, Netronic is the industry standard for Business Central. Their Visual Production Scheduler is more or less for visualizing and manually editing the schedule. The Advanced Production Scheduler is more robust and will do best fit scheduling.ConclusionWe’ve taken a look at using Dynamics Business Central for manufacturing in this article. I’ve had the opportunity to oversee the implementation of this system in more than 50 companies, and so far, so good. For that SMB manufacturer with 20 employees who work in the office and 60 that work in the shop – this is a great system. We’ve got a few customers with 500+ total employees using it very successfully. We also have a few with 10 total employees, and they are able to make it work.If you are a manufacturing company that is in the small or medium market (again – less than 250 computers) looking for ERP I strongly suggest you look at Microsoft Dynamics. I can confidently say that as an ERP Dynamics Business Central for manufacturing is a great fit.